Valerie Smith, Manager, Member Services and Communications | Ontario Dairy Council
“The concierge service at Burlington Tourism played a key role in the success of our event. We hosted a 3-day Convention at a local hotel and Myla and Natasha were very knowledgeable, responsive, and genuinely invested in helping us create a memorable experience. Their recommendations, especially Backed by Bees, were a hit with our guests, and the local products they introduced us to made for thoughtful and well-received speaker gifts. Their support added a personal, local touch that elevated our event and left a lasting impression on attendees. “
Kelly Arnott, Co-CEO and Co-Owner | VR Pro
“The team was simply outstanding in supporting our VR PRO events, especially the Santa Race 2024 and Chilly Half Marathon 2025. Their team consistently went above and beyond, ensuring every detail was meticulously covered, and their genuine care made us feel incredibly supported. Their contribution played a major part in making our events memorable and successful, truly enhancing the experience for all involved.”
Steven Scagnetti, Executive Director | Racquetball Ontario
“The team has had an exceptionally rewarding and satisfying experience collaborating with Tourism Burlington’s Concierge Service for the 2025 Racquetball Canada National Championships. The staff enthusiastically stepped up, offering invaluable support and assistance. They swiftly connected us with local businesses, fostering partnerships that have been instrumental to our event’s success.”
Mary Chevreau, Executive Director | Canadian Urban Libraries Council
“I want to thank the team for the terrific concierge service provided for our fall 2024 membership meeting in Burlington.  With the guidance and assistance, the CULC members had an exceptional meeting in beautiful Burlington. Many of our CEOs had not been to Burlington prior to our meeting and many commented they wanted to return to your beautiful lake-front city with their friends and family for a vacation.” Â
John Romano, President | Nickel Brook Brewing Co.
“I cannot express enough on how supportive and helpful Tourism Burlington has been. The team there is constantly connecting us with people and or organizations they feel we would benefit by working together with.” Â